Responsibilities Perform end-to-end orchestration across all processes and services managed by Client Management Engage clients throughout process, ensuring seamless delivery and client experience Proactively manage the relationship health and day to day maintenance activities of the client accounts and deliver the highest quality client service Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases. Adhere to...  more ->

The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role. The importance of your role. This is your chance to be part of something a bit different. You'll be working closely with the most important part of our business - our customers. Giving them fantastic customer care and making them feel good, and we think that's a great opportunity. You'll really get to know our customers and what they're looking for; it's everything from helping them find the perfect product, working deliveries and stocking the...  more ->

Workforce Manager required by a large financial services firm. You will need strong analytical data skills (data creation, data analysis, data application and coaching) with the ability to understand MI, alongside experience of overseeing large teams (70-140 people) in a Contact Centre setting. You will be working closely with team leaders to identify underperformance and make plans to remediate/improve performance. Lead the design and continuous improvement of the management and dashboard reporting to provide insights and inform understanding around how teams and individuals can improve. In...  more ->

Job Title: Complaints Handler Duration: 6 months Location: Reigate/remote - will initially have to do some training in Reigate Pay rate £250 p/d umbrella Job Description About the role - What you need to know: Complaint Handler will report to the Customer Services Complaints Manager. As a Complaints Handler you will be: Recording and acknowledging all complaints in writing as they are captured Investigating and resolving complaints to a highest standard, ensuring all aspects of every customer complaint are addressed and each complaint has a fair outcome. Issuing decision letters (Final...  more ->

Customer Relationship Admin Your new company Hays is delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles, and provider of premium services. Our client demonstrates a commitment to innovation, sustainability, and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our clients highly value each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business. Hays are...  more ->

Role: Customer Service Representative Duration: 12 Months Location: Reading, UK French bi lingual Job description Be part of something exceptional. You're good at what you do, so it makes sense you want to work for a company that helps you realize your full potential. As part of client Connect, your talents will impact thousands of customers around the world. You'll be making a real difference in the everyday lives of people everywhere. In client Connect we combine the fun and excitement of a start-up environment with the resources, operational excellence, and brand recognition of an...  more ->

Roles and Responsibilities: Work on a diverse project portfolio in the UK and internationally Projects span sectors including Science, Research, Leisure, Residential, Commercial, and High-End Mixed-Use Developments Produce detailed designs and drawings using the latest computer modelling software Conduct site surveys Communicate with project teams, clients, and end-users; attend collaborative meetings Coordinate design with other disciplines and professionals Manage the electrical discipline of small projects Requirements: Master's or relevant post-graduate qualification (advantageous)...  more ->

An industry-leading building services consultancy is seeking an Associate Director to join their dynamic Electrical Engineering team in Glasgow. This is an exciting opportunity for an experienced and ambitious individual to take on a leadership role and contribute to the growth and success of the company. Roles and Responsibilities: Lead and manage a team of electrical engineers, providing technical guidance and mentorship Oversee the delivery of high-quality electrical designs across a diverse project portfolio Develop and maintain strong client relationships, ensuring client satisfaction...  more ->

Summary Posted: 20 May 2024 Role Number: Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that s unlike any other. As a Specialist, it starts with you discovering customers needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. You work with others to foster a culture where everyone belongs and is inspired to do their best work. In this role, you could work full-time, part time, or part...  more ->

Summary Posted: 20 May 2024 Role Number: Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that s unlike any other. As a Specialist, it starts with you discovering customers needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. You work with others to foster a culture where everyone belongs and is inspired to do their best work. In this role, you could work full-time, part time, or part...  more ->

Introduction Full Time/Permanent positions - 35 hours per week. Base Salary : £21,840 Dependent on experience RSA Office - Lynchwood House, Peterborough. Range of set working patterns including evenings and weekends Monday-Friday; 8 - 8.15pm, Sat 9 - 5.15pm, Sun 10 - 5.15pm. The role will be a hybrid working arrangement split between our Peterborough office and home. The role will include initial training and support during which we will need you to be on site full time to ensure you are happy, confident, and performing in the role (minimum of 6 months). At RSA our inspiring colleagues are at...  more ->

Introduction Full Time/Permanent positions - 35 hours per week. Base Salary : £21,840 Dependent on experience RSA Office - Lynchwood House, Peterborough. Range of set working patterns including evenings and weekends Monday-Friday; 8 - 8.15pm, Sat 9 - 5.15pm, Sun 10 - 5.15pm. The role will be a hybrid working arrangement split between our Peterborough office and home. The role will include initial training and support during which we will need you to be on site full time to ensure you are happy, confident, and performing in the role (minimum of 6 months). At RSA our inspiring colleagues are at...  more ->

Summary Posted: 20 May 2024 Role Number: Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that s unlike any other. As a Specialist, it starts with you discovering customers needs. And with the support of your store team members, you match those needs with the right products. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. You work with others to foster a culture where everyone belongs and is inspired to do their best work. In this role, you could work full-time, part time, or part...  more ->

A very exciting opportunity has come up to join a global travel company who is looking for a Customer Service Consultant to join them on a permanent basis. This role offers a basic salary of 25,000 with commission on top sitting at around 100 per month. This role offers hybrid working where there is a requirement to go into their London central office 2 days a week maximum with the rest being able to work from home. There is a requirement for weekend work however, this is on a rota basis, not every weekend and time off in the week is given when either Saturday or Sunday are worked. Job...  more ->

Fed Finance is a dedicated recruitment firm which specialises in Accountancy & Corporate Finance roles. Our client, is a well-established Advisory Firm, is looking for a Client Director. They are based in West London, near Harrow. Fed Finance is a dedicated recruitment firm which specialises in Accountancy & Corporate Finance roles click apply for full job details more ->

Operations Executive £28000 - £30000 + annual bonus NW10 Monday to Friday working in the office (not Hybrid!) As a member of the Operations & Customer Service team, you will play a crucial role in supporting our day-to-day operations and ensuring the smooth functioning of the business. Key Responsibilities Management of Order Pipeline in co-ordination with the Warehouse team manage workload and ensure timely and cost-effective dispatch of orders. Review and resolve back-order issues by effective management of stock levels, co-ordination with procurement and communication with customers. Help...  more ->

Service Manager Dependency and Recovery Service Location: London (SW London Probation/Prison Pathway) Salary: £37,433 - £45,751 per annum This is a role for a highly motivated individual who can lead our SW London and prison through the gate service, in our mission to stop reoffending click apply for full job details more ->

Main Purpose of Role We are looking for a permanent Japanese and English speaking Airline Customer Care Adviser who is energetic, has great attention to detail and passionate about helping customers, to join our dynamic team and represent a strong global airline brand. As an Airline Customer Care Adviser you will have a vitally important role - booking and changing flights for customers and handlin click apply for full job details more ->

Your new company Our client are a publicly-owned contractor who carry out maintenance and repair services across 3000+ sites across England on behalf of a large public-sector organisation. Your new role The role of the Hard Services Manager works with the regional operations management team to deliver a seamless maintenance programme (Planned Preventative Maintenance and reactive), effectively mana click apply for full job details more ->

We have a fantastic opportunity for an experienced Autocentre Manager to join our friendly team. The ideal applicant will have a minimum of two years relevant experience as a successful Autocentre Manager with excellent customer service skills, a desire to succeed and the ability to develop and drive a successful team. In return, our Autocentre Managers are offered exceptional earning potential, a click apply for full job details more ->